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18px;--font-size-2xl: 20px;--font-weight-regular: 400;--font-weight-medium: 500;--font-weight-semibold: 600;--font-weight-bold: 700;--line-height-tight: 1.25;--line-height-base: 1.5;--tracking-wide: .04em;--shadow-sm: 0 1px 2px rgba(15, 24, 18, .06);--shadow-md: 0 8px 24px rgba(15, 24, 18, .1);--ease-out: cubic-bezier(.23, 1, .32, 1);--ease-in-out: cubic-bezier(.77, 0, .175, 1);--transition-fast: .12s var(--ease-out);--transition-base: .2s var(--ease-out);--press-scale: .97;--lift: -1px;--lift-card: -3px;--shadow-lift: 0 12px 28px -14px rgba(14, 23, 41, .24);--shadow-primary: 0 1px 2px rgba(47, 83, 230, .3);--shadow-primary-hover: 0 6px 18px rgba(47, 83, 230, .28);--tracking-heading: -.032em;--tracking-eyebrow: .09em;--hover-wash: var(--color-bg);--hover-wash-strong: var(--color-border);--transition-hover: .14s var(--ease-out);--on-dark-hairline: color-mix(in srgb, var(--color-white) 7%, transparent);--on-dark-wash: color-mix(in srgb, var(--color-white) 10%, transparent);--on-dark-wash-strong: color-mix(in srgb, var(--color-white) 20%, transparent);--on-dark-muted: color-mix(in srgb, var(--color-white) 55%, transparent);--on-dark-body: color-mix(in srgb, var(--color-white) 78%, transparent);--on-dark-strong: color-mix(in srgb, var(--color-white) 86%, transparent);--hover-wash-on-dark: var(--on-dark-wash);--color-danger-on-dark: color-mix(in srgb, var(--color-danger) 82%, var(--color-white));--focus-ring-color: var(--color-indigo);--focus-ring-color-on-dark: color-mix(in srgb, var(--color-indigo) 65%, var(--color-white));--nav-rail-width: 190px;--list-pane-width: 300px;--context-panel-width: 270px;--side-rail-width: 330px;--breakpoint-desktop: 900px;--nav-item-gap: 3px;--nav-item-pad-y: 7px;--nav-item-pad-x: 10px;--nav-group-gap: 18px;--nav-brand-gap: 26px;--nav-chip-gap: 14px;--tap-target: 44px;--tap-target-dense: 30px}@media (max-width: 899px){:root{--font-size-3xs: 11px;--font-size-2xs: 11.5px;--font-size-xs: 12px;--font-size-sm: 12.5px;--font-size-base: 13px;--font-size-md: 14px;--font-size-lg: 15px;--font-size-xl: 19px;--font-size-2xl: 22px;--pad-row-y: 12px;--pad-card: 14px}}*{box-sizing:border-box}html,body,#root{height:100%;margin:0}body{font-family:var(--font-family);font-size:var(--font-size-base);line-height:var(--line-height-base);background:var(--color-background);color:var(--color-text-primary);-webkit-font-smoothing:antialiased}button,input,select,textarea{font-family:inherit}h1,h2,h3,p{margin:0}:focus-visible{outline:2px solid var(--focus-ring-color);outline-offset:2px;border-radius:var(--radius-sm)}.btn{display:inline-flex;align-items:center;justify-content:center;gap:var(--space-xs);border:1px solid transparent;border-radius:7px;min-height:0;padding:var(--space-sm) var(--pad-row-x);font-size:var(--font-size-base);font-weight:var(--font-weight-semibold);cursor:pointer;background:var(--color-primary);color:var(--color-on-primary);box-shadow:var(--shadow-primary);transition:transform .18s var(--ease-out),background-color .18s var(--ease-out),box-shadow .18s var(--ease-out),border-color .18s var(--ease-out)}@media (hover: hover) and (pointer: fine){.btn:hover:not(:disabled){background:var(--color-primary-dark);transform:translateY(var(--lift));box-shadow:var(--shadow-primary-hover)}}.btn:active:not(:disabled){transform:translateY(0) scale(var(--press-scale));box-shadow:var(--shadow-primary);transition-duration:.1s}.btn:disabled{opacity:.5;cursor:not-allowed;transform:none}.btn--secondary{background:var(--color-surface);border:1px solid var(--color-border);color:var(--color-text-secondary);font-weight:var(--font-weight-medium)}.btn--secondary{box-shadow:none}@media (hover: hover) and (pointer: fine){.btn--secondary:hover:not(:disabled){background:var(--hover-wash);border-color:var(--color-grey-light);color:var(--color-text-primary);transform:translateY(var(--lift));box-shadow:var(--shadow-sm)}}.btn--danger{background:var(--color-danger);color:var(--color-on-primary)}.btn--danger{box-shadow:0 1px 2px color-mix(in srgb,var(--color-danger) 30%,transparent)}@media (hover: hover) and (pointer: fine){.btn--danger:hover:not(:disabled){background:color-mix(in srgb,var(--color-danger) 85%,black);box-shadow:0 6px 18px color-mix(in srgb,var(--color-danger) 28%,transparent)}}.btn--text{background:none;border:none;min-height:auto;color:var(--color-text-secondary);font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);cursor:pointer;padding:var(--space-xs);border-radius:var(--radius-sm);transition:color var(--transition-hover),background-color var(--transition-hover),transform var(--transition-hover)}@media (hover: hover) and (pointer: fine){.btn--text:hover{color:var(--color-primary-dark);background:var(--hover-wash)}}.btn--text:active{transform:scale(var(--press-scale))}.field{border:1px solid var(--color-border);border-radius:7px;min-height:0;min-width:0;padding:var(--space-sm) var(--pad-card);font-size:var(--font-size-md);background:var(--color-surface);color:var(--color-text-primary);width:100%;transition:border-color var(--transition-fast)}.field::placeholder{color:var(--color-text-secondary)}.field:focus{outline:none;border-color:var(--color-primary)}.tickets__filters{margin-bottom:var(--space-md)}.field--invalid{border-color:color-mix(in srgb,var(--color-danger) 55%,transparent)}.field--invalid:focus{border-color:var(--color-danger)}.field-error{color:var(--color-danger);font-size:var(--font-size-sm);margin:var(--space-2xs) 0 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.gallery-card__meta{gap:var(--space-2xs)}.skeleton-row{display:flex;align-items:center;gap:var(--space-sm);padding:var(--pad-row-y) var(--pad-row-x)}.skeleton__avatar{width:var(--tap-target-dense);height:var(--tap-target-dense);border-radius:var(--radius-pill);flex-shrink:0}.skeleton-row__lines{display:flex;flex-direction:column;gap:var(--space-2xs);flex:1;min-width:0}.skeleton-bubble-row{display:flex}.skeleton-bubble-row--mine{justify-content:flex-end}.skeleton__bubble{height:calc(var(--font-size-md) * 2.5);border-radius:var(--radius-lg)}.skeleton__bubble--1{width:45%}.skeleton__bubble--2{width:62%}.skeleton__bubble--3{width:38%}.error-block{display:flex;align-items:flex-start;gap:var(--space-sm);padding:var(--space-md);background:color-mix(in srgb,var(--color-amber) 14%,var(--color-surface));border:1px solid color-mix(in srgb,var(--color-amber) 40%,transparent);border-radius:var(--radius-md);color:color-mix(in srgb,var(--color-amber) 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899px){.error-block{flex-wrap:wrap}.error-block__retry{margin-left:auto}}.app-shell{height:100vh;display:flex;flex-direction:column;background:var(--color-background)}@media (min-width: 900px){.app-shell{display:grid;grid-template-columns:var(--nav-rail-width) 1fr;grid-template-rows:1fr}}.nav-rail{display:none}@media (min-width: 900px){.nav-rail{display:flex;flex-direction:column;width:var(--nav-rail-width);flex-shrink:0;background:var(--color-navy);padding:var(--space-md) 12px}}.nav-rail__brand{display:flex;align-items:center;gap:var(--space-sm);padding:0 var(--nav-item-pad-x) var(--nav-brand-gap);margin-bottom:var(--nav-brand-gap);border-bottom:1px solid var(--on-dark-hairline)}.nav-rail__brand-mark{display:flex;align-items:center;justify-content:center;width:28px;height:28px;flex-shrink:0;border-radius:var(--radius-sm);background:var(--color-indigo);color:var(--color-white)}.nav-rail__brand-word{font-size:var(--font-size-base);font-weight:var(--font-weight-semibold);color:var(--color-white)}.nav-rail__project-label{font-size:var(--font-size-xs);color:var(--color-grey-light);padding:0 var(--space-sm);margin-top:var(--space-xs);margin-bottom:var(--space-xl);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.nav-rail__group{display:flex;flex-direction:column;gap:var(--nav-item-gap)}.nav-rail__group+.nav-rail__group{margin-top:var(--nav-group-gap)}.nav-rail__group-label{padding:0 var(--nav-item-pad-x);margin-bottom:var(--space-xs);font-size:var(--font-size-3xs);font-weight:var(--font-weight-bold);letter-spacing:var(--tracking-eyebrow);text-transform:uppercase;color:#9ea5b58c}.nav-rail__nav{display:flex;flex-direction:column;gap:4px}.nav-rail__item{position:relative;display:flex;align-items:center;gap:9px;min-height:0;padding:var(--nav-item-pad-y) var(--nav-item-pad-x);border-radius:7px;border:none;background:transparent;color:var(--color-grey-light);font-size:var(--font-size-base);font-weight:var(--font-weight-medium);cursor:pointer;text-align:left;transition:background-color var(--transition-hover),color var(--transition-hover),transform var(--transition-hover)}@media (hover: hover) and (pointer: fine){.nav-rail__item:hover:not(.is-active){background:var(--hover-wash-on-dark);color:var(--color-white)}}.nav-rail__item:active{transform:scale(.99)}.nav-rail__item.is-active{background:var(--color-navy-light);color:var(--color-white);font-weight:var(--font-weight-semibold)}.nav-rail__accent{position:absolute;left:calc(-1 * var(--space-md));top:50%;transform:translateY(-50%);width:3px;height:20px;border-radius:2px;background:transparent}.nav-rail__item.is-active .nav-rail__accent{background:var(--color-indigo)}.nav-rail__item--profile{gap:var(--space-sm);padding-top:var(--space-sm);padding-bottom:var(--space-sm)}.nav-rail__profile-text{display:flex;flex-direction:column;min-width:0}.nav-rail__item--danger{color:var(--color-danger-on-dark)}@media (hover: hover) and (pointer: fine){.nav-rail__item--danger:hover:not(.is-active){background:var(--hover-wash-on-dark);color:var(--color-danger-on-dark)}}.nav-rail__item:focus-visible{outline-color:var(--focus-ring-color-on-dark)}.nav-rail__icon{flex-shrink:0}.nav-rail__spacer{flex:1}.nav-rail__profile{margin-top:var(--nav-chip-gap);border-top:1px solid var(--color-navy-light);padding-top:var(--nav-chip-gap);display:flex;flex-direction:column;gap:var(--nav-item-gap)}.nav-rail__danger-zone{margin-top:var(--space-xs);padding-top:var(--space-sm);border-top:1px solid var(--on-dark-hairline);display:flex}.nav-rail__profile-identity{display:flex;align-items:center;gap:var(--space-sm)}.nav-rail__profile-name{font-size:var(--font-size-base);font-weight:var(--font-weight-semibold);color:var(--color-white)}.nav-rail__profile-role{font-size:var(--font-size-xs);color:var(--color-grey-light);text-transform:capitalize}.nav-rail__profile .field{background:var(--color-navy-light);border-color:var(--color-navy-light);color:var(--color-white)}.nav-rail__profile .field:focus{border-color:var(--color-indigo)}.panel-header{display:flex;align-items:center;justify-content:space-between;background:var(--color-white);color:var(--color-charcoal);padding:18px 28px;flex-shrink:0;border-bottom:1px solid var(--color-border);position:relative;z-index:1}.panel-header__title{font-size:var(--font-size-base);font-weight:var(--font-weight-semibold);line-height:var(--line-height-tight);color:var(--color-charcoal)}.panel-header__subtitle{font-size:12.5px;color:var(--color-grey)}.panel-header__logout{min-height:auto}.panel-header__actions{display:flex;align-items:center;gap:var(--space-sm)}.panel-header__report-bug{display:inline-flex;align-items:center;gap:var(--space-2xs);min-height:auto}@media (min-width: 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var(--space-sm);font-size:var(--font-size-xs);font-weight:var(--font-weight-medium);cursor:pointer;transition:background-color var(--transition-fast),border-color var(--transition-fast),color var(--transition-fast)}@media (hover: hover) and (pointer: fine){.chip:hover{border-color:var(--color-primary);color:var(--color-text-primary)}}.chip:active{transform:scale(var(--press-scale))}.chip.is-active{background:var(--color-primary-light);border-color:var(--color-primary);color:var(--color-primary-dark);font-weight:var(--font-weight-semibold)}.conversation-main__split{flex:1;min-height:0;display:flex;align-items:stretch}.conversation-main__split>.conversation-main__thread{flex:1;min-width:0}.chat-rail{flex:0 0 var(--context-panel-width);width:var(--context-panel-width);border-left:1px solid var(--color-border);background:var(--color-surface);overflow-y:auto;display:flex;flex-direction:column}.chat-rail__head{display:flex;align-items:center;justify-content:space-between;gap:var(--space-sm);padding:9px var(--pad-card);border-bottom:1px solid var(--color-border)}.chat-rail__collapse{padding:var(--space-2xs);display:inline-flex}.chat-rail__section{display:flex;flex-direction:column;gap:var(--space-sm);padding:var(--pad-row-y) var(--pad-card);border-bottom:1px solid var(--color-border)}.chat-rail__section:last-child{border-bottom:none}.chat-rail__section .section-label{justify-content:space-between}.chat-rail__photos{display:grid;grid-template-columns:repeat(3,1fr);gap:var(--space-xs)}.chat-rail__photo{position:relative;aspect-ratio:1;border:none;padding:0;border-radius:var(--radius-sm);overflow:hidden;background:var(--color-background);cursor:pointer}.chat-rail__photo img{width:100%;height:100%;object-fit:cover;display:block}@media (hover: hover) and (pointer: fine){.chat-rail__photo:hover{outline:2px solid var(--color-primary);outline-offset:-2px}}.chat-rail__photo-placeholder{display:flex;align-items:center;justify-content:center;width:100%;height:100%;color:var(--color-grey-light)}.chat-rail__people{display:flex;flex-wrap:wrap;gap:var(--space-2xs)}.chat-rail__person .avatar{width:28px;height:28px;font-size:var(--font-size-3xs)}.chat-rail__handle{flex:0 0 auto;width:28px;border:none;border-left:1px solid var(--color-border);background:var(--color-surface);color:var(--color-text-secondary);cursor:pointer;display:flex;align-items:flex-start;justify-content:center;padding-top:var(--space-md);transition:background-color var(--transition-fast),color var(--transition-fast)}@media (hover: hover) and (pointer: fine){.chat-rail__handle:hover{background:var(--hover-wash);color:var(--color-text-primary)}}@media (max-width: 899px){.chat-rail,.chat-rail__handle{display:none}}.nav-scrim{position:fixed;top:0;right:0;bottom:0;left:0;z-index:20;background:color-mix(in srgb,var(--color-charcoal) 45%,transparent);animation:fade-in var(--transition-fast) both}@media (min-width: 900px){.nav-scrim{display:none}}.nav-rail__close{display:none}@media (max-width: 899px){.nav-rail__item{min-height:var(--tap-target);padding:var(--space-sm) var(--space-md)}.nav-rail__group{gap:var(--space-xs)}.nav-rail__group+.nav-rail__group{margin-top:var(--space-lg)}.nav-rail__group-label,.nav-rail__brand{padding-left:var(--space-md);padding-right:var(--space-md)}.nav-rail.is-open{display:flex;flex-direction:column;position:fixed;top:0;bottom:0;left:0;width:min(280px,82vw);z-index:21;background:var(--color-navy);padding:var(--space-lg) var(--space-md);overflow-y:auto;animation:slide-in-left var(--transition-base) both}.nav-rail.is-open .nav-rail__close{display:flex;align-items:center;justify-content:center;position:absolute;top:var(--space-sm);right:var(--space-sm);width:var(--tap-target);height:var(--tap-target);border:none;background:none;color:var(--color-grey-light);cursor:pointer}}@keyframes slide-in-left{0%{transform:translate(-100%)}to{transform:translate(0)}}.panel-header__menu{display:inline-flex;align-items:center;justify-content:center;width:var(--tap-target);height:var(--tap-target);margin-left:calc(var(--space-sm) * -1);border:none;background:none;color:var(--color-charcoal);cursor:pointer}@media (min-width: 900px){.panel-header__menu{display:none}}@media (max-width: 899px){.panel-header__logout,.panel-header__report-bug{display:none}.panel-header{gap:var(--space-sm)}.panel-header__title{font-size:var(--font-size-lg)}.conversation-list__header .context-panel__section-title{display:none}.conversation-list__header{justify-content:flex-end;padding:var(--space-xs) 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var(--transition-fast)}.chat-tabs__tab.is-active{color:var(--color-primary-dark);font-weight:var(--font-weight-semibold);border-bottom-color:var(--color-primary);margin-bottom:-1px}@media (min-width: 900px){.chat-tabs{gap:var(--space-sm)}.chat-tabs__tab{padding:var(--space-xs) var(--space-2xs);font-size:var(--font-size-sm)}}.chat-tabs__count{display:inline-flex;align-items:center;justify-content:center;min-width:16px;height:16px;padding:0 var(--space-xs);border-radius:var(--radius-pill);background:var(--color-background);color:var(--color-text-secondary);font-size:var(--font-size-3xs);font-weight:var(--font-weight-bold)}.chat-tabs__tab.is-active .chat-tabs__count{background:var(--color-primary-light);color:var(--color-primary-dark)}.chat-fab{display:none}@media (max-width: 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